Refund & Cancellation Policy
At Vendoera, we are committed to delivering high-quality marketing services to help eCommerce businesses grow. However, due to the nature of digital marketing services, we have specific refund and cancellation guidelines as outlined below:
Refund Eligibility
- Refunds will only be considered if services were not delivered as per the agreed-upon scope of work.
- Refund requests must be made within 10-15 days from the date of service commencement.
- No refunds will be provided for services that have already been executed, including ad spending, campaign management, content creation, or consulting sessions.
Non-Refundable Services
- Once a marketing campaign has been launched or work has commenced, no refunds will be issued.
- Any third-party costs (e.g., Facebook Ads, Google Ads, software subscriptions) are non-refundable.
- Customized or personalized marketing strategies/services are non-refundable.
Cancellation Policy
- Clients can cancel their service subscription or project by providing 10-15 days written notice.
- If cancellation is requested before work begins, a partial refund (excluding administrative costs) may be issued.
- If cancellation is requested after partial work has been delivered, refunds will be subject to our review and based on the work completed.
- No cancellations will be accepted for services that have been fully delivered.
How to Request a Refund or Cancellation
- To request a refund or cancellation, please email us at support@vendoera.com with your order details, reason for the request, and supporting documents (if applicable).
- Refund requests will be processed within 10-15 days after approval.
Note: By availing of our services, you acknowledge and agree to this refund and cancellation policy.